
988 Sacramento
At 988 Sacramento, we provide compassionate, confidential support to those in crisis. Our trained counselors assess risk levels, addressing medical emergencies or imminent risks of suicide or harm. Working collaboratively with callers, we de-escalate crises, develop safety plans, and connect individuals with resources for stabilization and long-term support. When needed—and typically with full consent of the individual—we can engage mobile crisis services, crisis stabilization, or substance use support. Free short-term follow-up calls are also available to ensure continued safety and well-being.
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*988 Sacramento is operated by WellSpace Health, a non-profit community health system providing 988 Suicide and Crisis Lifeline services in 32 of California's 58 counties.
988 California Metrics 2023
342,394
Total Routed Calls
85%
Average Answer Rate
34 sec
Average Answer Speed
12 min
Average Call Length
The 988 Suicide & Crisis Lifeline tracks performance metrics like call volumes, response times, and outcomes while ensuring privacy and HIPAA compliance. Non-identifiable data is collected to evaluate service reach and effectiveness without compromising caller confidentiality. These metrics are analyzed and reported to stakeholders to improve service quality and maintain transparency.